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Shipping & Returns

Delivery & Returns.

Delivery

Delivery

Kirby and Wells Limited is dedicated to providing the highest standards of customer service.

The delivery process is an essential part of our business, Kirby and Wells Limited policy is to notify customers by email that their purchase has been shipped.

Kirby and Wells Limited offers and operates a range of delivery services, including: Next Day, 2-3 Day, Morning, Palletized and Overseas.

Next Day Delivery

Kirby and Wells Limited offer a quality next day delivery service throughout the UK. Every effort is made to achieve a next day delivery; however circumstances occasionally prevail to prevent this.

2-3 Day Delivery

A 2-3 day delivery service applies to deliveries made to offshore islands and more remote areas.

Morning Next Day Service Delivery

A morning delivery service can be arranged for an additional charge. This service operates Monday to Friday only and is subject to payment by credit card and orders placed before 2pm (this service is not guaranteed).

Kirby and Wells Limited Palletised Delivery

Where a product is stipulated as requiring a Kirby and Wells Limited Palletised Goods delivery only, a delivery charge will be made. The large size and/or weight of the product make it inappropriate to transport on a regular delivery vehicle and a heavy goods vehicle is needed. After purchase, our transport manager will call to confirm delivery arrangements.

Scottish Offshore Islands, Isle of Man, Channel Islands.

Scottish Offshore Islands, Isle of Man, Channel Islands and Eire Delivery - Consignments over £80 and under 1.0kg are delivered free; delivery on other consignments will be charged as per our standard delivery charges for these regions.

Overseas Delivery

Overseas sales are subject to carriage and postal charges and will only be shipped when the order is complete, please contact Kirby and Wells Limited export sales office for a quotation.

Delivery Charges

Delivery is FREE for all orders over £60 in value to UK mainland addresses, our standard delivery charges apply on orders under £60.

Our Returns Policy.

Our 30-day returns guarantee

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item-see our Refunds Policy.

Please note: we can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged; defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item).

Our Refunds Policy

This describes how we calculate refunds. Our refunds policy does not affect your statutory rights.

Some notes about refunds:

  • When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return.
  • You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after three weeks from the day you sent us your return, please contact us for further assistance.

How Refunds Are calculated

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us and other services provided to you in connection with your purchase, where applicable.

Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

  • where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
  • where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
  • We will not refund the cost of packing, delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Items returned under the 30-day returns guarantee

Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of packing, delivery or other services provided to you in connection with your purchase.

Delivery Charges.

Standard Delivery Charges

  • Orders Less than £60 - 5.50
  • Orders Over £60 - Free
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